FAQ

1. What products do you sell?

 

At Anime Verse, we offer a wide range of anime-related products including:

• Apparel: T-shirts, hoodies, jackets, and more.

• Figures: Collectible figurines from your favorite anime series.

• Accessories: Bags, jewelry, posters, and other merchandise.

• Home Décor: Anime-themed posters, wall art, and room accessories.

We’re constantly adding new products, so be sure to check back regularly!

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2. How do I place an order?

 

Placing an order is simple! Just follow these steps:

1. Browse our store and select the products you want to purchase.

2. Add your items to your cart.

3. Review your order and proceed to checkout.

4. Enter your shipping information and payment details.

5. Complete your order and receive a confirmation email with your order details.

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3. What payment methods do you accept?

 

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, American Express, etc.)

• PayPal

• Apple Pay (if applicable)

All payments are securely processed.

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4. How do I track my order?

 

Once your order has been shipped, you’ll receive an email with tracking information. You can use the tracking number provided to track your package’s status.

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5. Do you offer international shipping?

 

Yes, we offer international shipping to most countries! Shipping rates and delivery times vary depending on the destination. You can view the shipping options and costs at checkout.

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6. How long will it take for my order to arrive?

 

Order processing typically takes 1-3 business days. Shipping times vary depending on your location:

• Domestic (within the US): 3-7 business days.

• International: 7-21 business days, depending on the destination country.

Please note that delays can occur during peak shopping seasons or due to unforeseen circumstances.

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7. Can I change or cancel my order after placing it?

 

We process orders quickly to ensure fast delivery, so once your order is placed, it may not be possible to modify or cancel it. However, if you need to make a change, please contact us as soon as possible, and we will do our best to assist you.

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8. What should I do if I received a damaged or incorrect item?

 

We’re sorry if you received a damaged or incorrect item. Please contact us within 7 days of receiving your order with the following details:

• Your order number.

• Photos of the damaged or incorrect item.

• A description of the issue.

We’ll review your case and either send you a replacement or offer a refund.

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9. What is your return/exchange policy?

 

We want you to be happy with your purchase. If you’re not satisfied with your item, we offer a 30-day return or exchange policy. Please make sure that:

• The item is unused, unworn, and in its original packaging.

• You return it within 30 days of receiving the item.

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10. How do I know what size to order?

 

To help you choose the correct size for apparel (like T-shirts and hoodies), we provide a size chart on each product page. If you’re unsure about your size, we recommend checking your measurements and comparing them to the chart.

If you have any further questions about sizing, don’t hesitate to reach out to us!

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11. How do I contact customer support?

 

If you have any questions, concerns, or need assistance with your order, you can contact our customer support team via:

• Email: abdulqadeer2000khan@gmail.com

• Instagram: https://www.instagram.com/abdulqadeer2000khan/

We aim to respond to all inquiries within 24-48 hours.

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12. Do you offer any discounts or promotions?

 

Yes! We regularly offer promotions, discounts, and seasonal sales. To stay updated on special deals and offers, make sure to subscribe to our newsletter and follow us on our social media channels.

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13. How do I stay updated on new products and restocks?

 

To get the latest updates on new arrivals, restocks, and upcoming products, sign up for our newsletter or follow us on our social media pages.

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